Here are some questions and possible answers concerning your orders and processing
The Legitcleandocs Service provides a trusted and convenient way for you to order these vital records online – quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. Government agencies across the nation trust Legitcleandocs to handle your vital record orders, and you can too. Find more about us.
Processing times can vary depending on the type of document or service you need , the vital record agency processing the request, and the shipping method you select during checkout.
Required documents for processing can be submitted electronically by using our email or through our contact WhatsApp number.
When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. The max file size is 10MB.
Same day processing and shipping are not an option unless otherwise specified when placing an order.
Questions related to our products
The types of documents offered vary by the vital record agency processing the request. If you would like to receive a requirements for any document of service, during the ordering process you will receive a “Long Form”. If “Long Form” is not an option in our website, the vital record agency that is processing the request does may not offer it.
For the main time you can check out our general requirements of some documents and what is required from you.
Yes, the certificate will be a government issued, certified document unless you choose “informational copy” or “souvenir/heirloom” as the reason you are requesting the certificate. The register’s seal may appear raised, embossed, impressed, or as a watermark.
Whose document you can order varies by type of document and the vital record agency processing the request. To see if you are entitled to receive a certificate; begin the order process (don’t worry, you aren’t obligated to finish the order). Once we have determined the certificate type, and the vital record agency that will be processing the request, we will let you know ‘who can order’.
Types of certificates offered vary by the vital record agency processing the request. If Apostilled or Authenticated vital document are available, during the ordering process, you should indicate ‘Apostille/Authentication’ as your Reason for Order and the product type.
Please use the tracking number from your confirmation email or tracking number given to your check your order status. All tracking status will be update on the tracking agency provided.
In most cases once the order has been placed, no changes can be made. However samples can be provided before final copies or service is rendered to the client to avoid errors. In case you need changes to your order, indicate to the agency so that your information should be updated.
In most cases once the complete order (including uploading any required documents) has been placed, it cannot be cancelled but you can ask us to delete your records from our database?
Please allow 2 to 4 business days (excluding holidays and weekends) for document verification
Yes, the information we receive from our clients are confidential and we provide maximum security to your information.
A letter will be emailed to you explaining how to get a record on file or how to continue searching for the record (with the same agency or another agency). The vital records office will also provide their contact information for further assistance.
We have a chat service on the website connected 24/7. You can also contact us through our email or whatsapp.
We work from Monday to Friday 24/7. You can always contact us anytime in the working days.
Yes, we work in diverse languages. We serve our clients in diverse languages.
Thank you for choosing our agency.